Reference

Terms and Conditions for Your sby77 Account

These terms set out what you agree to when you open and use your sby77 account, including how wallet payments through DANA, OVO, and GoPay are handled and what conduct is expected on your side.

DANA, OVO, GoPay coveredIndonesia-eligible regions onlyAccount holder obligationsWallet transaction rulesPlatform use conditions
sby77 Terms and Conditions for Your sby77 Account
HOW WE HANDLE THIS

Account Security and Policy Practice

These terms are not just legal text — they describe how we actually run your account. Here is what that looks like in practice across the four areas that matter most to you.

Data Handling Account data you submit — name, phone, linked wallet IDs for DANA, OVO, or GoPay — is used only for account operation and transaction verification. We do not sell it.
Wallet Verification When you link a DANA, OVO, or GoPay wallet, the name on the wallet must match the name on your sby77 account. Mismatches are flagged and withdrawals held until resolved.
Account Security Your account is protected by a password and OTP verification sent to your registered phone. Never share your OTP with anyone — our team will never ask for it.
Requesting Changes To update your registered email, phone, or linked wallet details, contact support with valid ID. Changes take effect after our verification step is completed.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account under these terms, our support team can walk you through what applies to your situation. Reach out before taking any action on your account — getting clarity first saves time for everyone.

Live Chat Open the chat widget from any page on sby77. Our team can clarify specific clauses, wallet transaction rules, or account eligibility questions in real time.
Email Support Send a detailed message to our support address for written responses on account terms, wallet linking conditions, or requests tied to your account data.
Account Help Centre Access the Help section from your account dashboard to find answers on common terms questions, including DANA, OVO, and GoPay transaction policies.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. Each answer reflects the actual policy — not a general summary.

Yes. Every wallet transaction — whether through DANA, OVO, or GoPay — falls under these terms. Each wallet provider's own rules also apply alongside ours.

No. Your account is strictly personal. Allowing another person to log in or transact on your behalf is a breach of these terms and may result in account suspension.

We post the updated terms here. Continuing to use your account after the update is published means you accept the revised conditions. We recommend checking this page regularly.

Contact our support team through live chat or email with the transaction reference and wallet details. We will review the case and respond according to our internal dispute process.

Access and eligibility depend on local law in your region. Where a local legal requirement conflicts with a term, the local requirement applies to the extent that law demands.

Submit a request to our support team with valid identification. This covers updates to your registered phone, email, or linked wallet name for DANA, OVO, or GoPay accounts.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.