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How sby77 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment dataCookie and device dataYour right to access and deleteDirect contact for data requests
sby77 How sby77 Handles Your Personal Information
DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to access, correct, or remove the data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered email address or wallet number so we can verify your identity before actioning the request.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your data request and our team will confirm receipt and next steps, usually within one business day.

Email Support

Send your privacy or data-access request to our support email. Quote your registered account email or the DANA, OVO, or GoPay number linked to your account.

Account Help Portal

Log into your account, go to Settings, then Data and Privacy. From there you can submit a formal deletion or correction request without contacting support directly.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply technical and organisational measures to keep your account data and payment records secure. From the moment you link a wallet to your account, your connection is encrypted. Here is how each layer of protection works in practice.

SSL Encryption

Every page — from login to the GoPay deposit screen — runs over SSL. Your payment references and account details travel encrypted and are never exposed in plain text.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections are visited most. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account data is held while your account is active. After a closure request is verified, personal data is removed or anonymised in line with applicable Indonesian data-handling regulations.

Third-Party Access

We share data only with payment processors — such as the infrastructure behind DANA, OVO, and GoPay — and only the minimum detail needed to complete your transaction. We do not sell data.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, cookies, account access, and how to reach us when something needs to change. If your question is not here, the support channels above are the fastest path to an answer.

We collect your name, email address, mobile number, and the wallet identifier you link — DANA, OVO, or GoPay. We do not collect your wallet PIN or payment app password at any stage.

We store the transaction reference and wallet account number needed to match your deposit or process a withdrawal. Full card or bank credentials are never stored directly on our servers.

Log into your account, go to Settings, then Data and Privacy, and submit a data-access request. Alternatively, email our support team with your registered account details for verification.

Yes. Submit a deletion request via the Data and Privacy section in your account settings or through live chat. Deletion is processed after identity verification, subject to any retention requirements under applicable regulations.

We use session cookies for login continuity and analytics cookies to improve lobby navigation. You can block or clear cookies through your browser settings; note that blocking session cookies may affect your login experience.

Only with payment infrastructure partners — the processors behind DANA, OVO, and GoPay — and only the data needed to complete your transaction. We do not sell or rent your data to third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.