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Your Rights and Our Terms at sby77

This page sets out the legal basis on which sby77 operates for eligible accounts in Indonesia, including how we handle your data, what governs your account, and who to contact when you have a rights-based request.

Account TermsData RightsJurisdiction NoticeDANA, OVO, GoPay ContextContact Paths
sby77 Your Rights and Our Terms at sby77
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

We take a straightforward approach to data: collect what is needed for account operation, protect it with SSL encryption in transit, and do not sell it to third parties. You can request a copy of the data we hold or ask for corrections through the account help centre or by contacting support directly.

Data Retention

We keep account data for as long as your account is active and for the period required by the applicable legal or financial framework. Closed accounts are retained for the minimum required period only.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Rights Requests

To request data access, correction or account closure, contact support via live chat or email with your account details and the wallet — DANA, OVO, or GoPay — linked to your account.

LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

If you have a question about your rights under our terms, a data request, or a dispute about an account action, our support team handles these through the channels below. We aim to acknowledge legal and account-rights requests within one business day and resolve straightforward cases within three.

Live Chat Reach our support team directly through the live chat widget. For legal queries, describe your request clearly and a specialist will pick it up from the queue.
Email Support Send detailed rights requests or formal account disputes to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — used on the account.
Account Help Centre The help centre inside your account dashboard covers step-by-step processes for data requests, account closure, and transaction queries without needing to contact support directly.

Common Legal and Rights Questions Answered

The questions below cover the most common legal and account-rights topics we receive from accounts in Indonesia. If your question is not here, live chat or email support can handle it directly.

Access depends on local law and the region you are in. We do not confirm eligibility for specific cities or provinces — check your local regulations before opening or continuing an account.

We collect the information needed to operate your account: name, contact details, and the wallet identifier — DANA, OVO, or GoPay — you use for transactions. We do not collect more than is operationally necessary.

Yes. Contact support through live chat or email, provide your account name and linked wallet type, and we will process your data access request. We aim to respond within three business days.

Submit a closure request through the account help centre or by contacting support. Any pending wallet withdrawal — via DANA, OVO, or GoPay — will be reviewed and processed before the account is closed.

We publish any update on this page with a clear effective date. Continuing to use the account after that date means you accept the revised terms. We do not apply changes retroactively.

Disputes are handled by our support team via live chat or email. For formal written disputes, email is the correct channel. Include your account details and a clear description of the action you are disputing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.